We answer you within 24 hours at 48 hours, excluding weekends and holidays, where we will take note of your message the next day. The deadlines can very slightly vary during periods of tenders or at Christmas time for example, where we are very busy.

Once your order has been validated and prepared by our warehouse, you receive a shipping confirmation email. Just click on "Follow my order" in the body of the email to access the tracking of your package.

It all depends on the delivery method for which you have opted, as well as the country where you want to be delivered. To find out more about our providers, deadlines and prices, go to the Deliveries & Retours page.

Our warehouse is open from Monday to Friday. Any order placed on a Saturday or Sunday is therefore processed on Monday. In the event of a holiday, the order is treated the following day.

If your order has not yet been shipped, send us an email by transferring your order to info@trueargan.com the most quickly possible.

Depending on the progress of your order, it may still be possible to modify your delivery address. If the order is already taken care of by the warehouse, we will no longer be able to modify it. Do not hesitate to contact us as quickly as possible via info@trueargan.com

Unfortunately no, it is impossible for the moment to modify this parameter when the order is being treatment.

If your order has not yet been processed by our warehouse, it is possible for us to cancel and proceed to the reimbursement. In this case, contact us as soon as possible by email via the address info@trueargan.com If the order was sent to the warehouse, Unfortunately it will no longer be possible for us to cancel it. In this case, if you do not wish to keep your items, you can return your products to us via the Delivers & Retours page.

When you order outside France, customs fees can be applied to your order, these remain your responsibility.

It is unfortunately not possible for us to reprogram a delivery. Via Colissimo, if you are not present during delivery, your package is placed in your mailbox if the size of it allows. Otherwise, a delivery will be reprogrammed. If you are not present in the second pass, your order will be placed in a relay point near your home.

Our reimbursement times are an average of one to 2 weeks. These deadlines may vary depending on the delivery of your package and the reception/verification time of the condition of the products to our warehouse.

Yes. Bank card payments on the site are made via the Stripe payment system. The True The Argan Company site does not know your banking information at any time. To find out more, go to our secure payment page.

It is not yet possible to order by phone because we are not allowed to read your bank details. The validation of your order must therefore be done by you directly online. If you have difficulty when paying, do not hesitate to contact us at info@trueargan.com .

On computer: After validating your basket, you can insert your promo code in the "Summary of the order" section, to the right of the field reserved for your delivery address. Then click on "Apply" to benefit from your offer/have. On Mobile: After validating your basket, click on the small drop -down arrow to the right of your basket. Below the summary of your order appears the field of the promo code. Then click on "Apply" to benefit from your offer/have.

No, we never make a percentage discounts. Throughout the year, we set up many offers.

Once the order has been validated, it is no longer possible for us to take into account the addition of a promo code, whether it is an additional offer of goodies or a reduction on the total of your order. Do not hesitate to contact us at info@trueargan.com

Our offers are not cumulative. It is for this reason that in line, the field of the promo code can only be completed by a single code when validating your basket. It's up to you to choose the most interesting offer for you.