DELIVERIES & RETURNS

THE ORDER

The order is validated once the payment has been accepted by TRUE The Argan Company. TRUE The Argan Company reserves the right to refuse an order if the Customer already has a dispute with TRUE The Argan Company or if TRUE The Argan Company believes that the Customer has a risk of defaulting on payment. TRUE The Argan Company then reserves the right to ask the Customer for additional information if it deems it necessary, such as an identity card or proof of address. Without a response from the Customer within 5 days of the order, the order and payment are cancelled. TRUE The Argan Company is committed to fulfilling the orders received, only within the limits of available stocks.

DELIVERIES IN FRANCE

• For any order placed Monday to Friday before 1pm, the order will be shipped the same day.

• For any order placed from Monday to Thursday after 1pm, the order will be shipped the next day.

• For any order placed from Friday after 5pm to Sunday evening, the order will be shipped the following Monday.

• For all orders placed on public holidays, the order will be shipped the next business day.

Here is the delivery method:

• GLS - 48 working hours - 4,90 euros 
• Mondial Relais - 3 to 6 working days depending on the destination - 3,90 euros
• Click & Collect - 24 hours - free

Delivery times are the sole responsibility of the Carriers and in no case the responsibility of TRUE The Argan Company could be engaged in case of non respect of delivery times.

DELIVERIES DOM TOM & INTERNATIONAL

• For any order placed Monday to Friday before 1pm, the order will be shipped the same day.

• For any order placed from Monday to Thursday after 1pm, the order will be shipped the next day.

• For any order placed from Friday after 5pm to Sunday evening, the order will be shipped the following Monday.

• For all orders placed on public holidays, the order will be shipped the next business day.

The international delivery is done by Colissimo. The shipping costs are charged to the Customer. The costs and delays vary according to the destination:

Here is the delivery method:

• Dom Tom - 5 to 10 days

• European Union and Switzerland - 3 to 6 days
  (Spain, Portugal, United Kingdom, Germany, Austria, Finland, Belgium, Luxembourg, Netherlands, Denmark, Ireland, Sweden, Italy, Switzerland)

• Rest of Europe and Norway - 4 to 7 days
  (Bulgaria, Cyprus, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Norway)

• USA - 5 to 8 days

• Rest of the world - 4 to 10 days

Outside the European Union, customs or import taxes may be added to the price of our products and remain the responsibility of the Customer. It is therefore up to the Customer to find out the amount of these taxes from his local customs office.

RETURNS AND EXCHANGES

You want to return a product? No problem! For any return, please send us an email at info@trueargan.com to let us know. Thank you to specify: the number of your order, the product(s) returned, the reason(s) for the return as well as a request for an exchange, a voucher or a refund. This way, you will be sure that your request will be processed correctly and that it will be handled more quickly. 

Any customer can ask for an exchange of his article within 14 days from the date of the order. The returns of orders shipped in metropolitan France and outside metropolitan France are at the expense of the Customer.

The product for which the customer requests an exchange must be intact, unopened and in its original packaging. 

We will send you the return address by e-mail. 

We advise you to choose a mode of transport with tracking number. Without a tracking number, we will not accept any claims.

If the item is refused by TRUE The Argan Company, it is returned to the customer at the expense of TRUE The Argan Company without the customer being able to claim any compensation. If the return was not announced by the customer, a voucher is automatically created and sent to the customer.

When the order was accompanied by a gift offered under conditions - if you return products and the remaining amount of your order no longer meets the conditions of the offer, in this case it is also necessary to return the gift to be refunded.

Orders placed on the TRUE The Argan Company website cannot be returned or exchanged in the stores.